Proxy Password Reset – Campus Connection

This knowledge base article outlines the steps to assist authorized proxies with a password reset. Agents must complete all required account verification before proceeding.

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1. Access Campus Connection

   

• Navigate to Shared Information.

  

• Search for and open the student record.

  

• Review the list of authorized proxies set up by the student.

  

2. Verify Proxy Identity

• Ask the proxy to verify their full name.

• Use the email address on file for verification purposes only.

• Do not disclose the email address to the proxy.

3. Secret Word Verification

• Inform the proxy:

  “I will be sending a secret word to the email address your student has on file for you.”

• Send the secret word (example: OBSERVATIONS).

• Wait for the proxy to correctly confirm the secret word.

Reset the Password

• Select Edit on the proxy profile.

  

• Copy the Proxy User ID.

  

• Return to the Campus Connection homepage.

• Select User Profiles.

  

• Ensure the dropdown is set to User ID.

• Paste the User ID and click Search.

• Check the box next to Change Password.

• Enter:

  • New Password

  • Confirm Password

    

• Confirm the password with the proxy.

• Click Save.

  

Login Confirmation

• Instruct the proxy to return to the proxy login page.

• Have them log in using the new password to confirm access.