Campus Connection

This Knowledge Base Article provides an overview of Campus Connection, a vital platform for students. It outlines the essential student services available through the system, including financial aid, registration, tuition management, and course management. The document serves as a guide for students and staff on how to navigate these services effectively, ensuring a seamless experience in managing academic and financial needs.

Campus Connection/ Campus Solutions (student pillar)

Campus Connection serves as a central hub for students within the North Dakota University System (NDUS). It is an essential tool for managing various aspects of student life, including course registration, financial aid, tuition management, academic records, and more.

Acting as a key pillar of the student experience, Campus Connection provides students with easy access to the resources and services they need to succeed academically and manage their university-related tasks.

Campus Connection Access

This section outlines the Campus Connection student links within the North Dakota University System (NDUS). It provides students with easy access to essential academic and financial resources, ensuring they can efficiently navigate and manage their educational experience, including course registration, grades, housing, payments, and other key services.

• Campus Connection: NDSU Campus Connection

High Point Mobile App for Campus Connection

• Access:
  The High Point Mobile App for Campus Connection is accessible via any smartphone browser: https://m.cnd.ndus.edu.
  • • The app is also available for CCS through a regular PC browser.

Profile Management

This section outlines the procedures for managing and updating user profiles within the North Dakota University System (NDUS). It covers actions such as changing personal information, updating preferred names, and ensuring account details are accurate. Profile management is essential for maintaining current records, ensuring accurate system access, and enabling users to update essential details like names, contact information, and other personal data.

Name Changes (Including Changing the Name on File or Setting a Preferred Display Name)

Name Changes:

Students:

• If the name on file is incorrect, the user will need to access Eforms located in Campus Connection.

After the Form or legal name Is Submitted:

• Check IDM(SSPR) to see if the account profile has been updated with name change.
• If the username is not updated the user will need to contact their local help desk to have their Dotted Identifier (Campus Connection username) updated.

Important Note:

The EMPLID number will not change after the name is updated in the system.

Setting a Preferred Name:

To update a preferred name in Campus Connection, follow these steps:

1. Log in to Campus Connection
2. Navigate to Student Homepage
3. Click on the Student Self-Service tile
4. Select Personal Information
5. Click on Names, then choose the option to Edit Preferred Name

Additional Options:

• Use the search function to look for "Name Change."
• Access Personal Details under the Student Profile

Finding your EMPLID manually

The user should have received two email messages from the NDUS Help Desk ([e-mail]).

• One of the messages asked you to "Claim your account." This message includes your EMPLID.
• The other message has the Subject  "ND University System Account Information," which provides information on how to obtain your EMPLID.

Have the user search their Inbox, Deleted Items, or SPAM/Junk Mail folders for all messages from [e-mail]. If the user cannot locate proceed with finding EMPLID manually.

US students who provided a Social Security Number during the application process

1. 1. Go to Campus Connection
   2. Select "Guest Page"
   3. Select the "Help Center" tile
   4. Select "Find my EMPLID" from the left menu
      • Your National ID is your Social Security Number

If this does not work, please see Campus Contacts to contact your campus helpdesk

International students or students who did not provide a Social Security Number during the application process

• • Please see Campus Contacts to contact your campus helpdesk

NDUS - Notifind - Emergency Notification System

The Campus Emergency Notification System (NDUS_Notifind) is a required system for students. They cannot opt out of this service. Students are automatically set up in Campus Connection to receive notifications.

• Contact Information:
  Students can provide a phone number or email address for emergency notifications.
• Important Notes:
  • • Once the student role is removed from the account, they will no longer receive messages.
• How to Update Emergency Notification Information:
  • • Students, including student employees, can update their emergency contact information in Campus Connection.

Steps to Update Emergency Notification Contact Information:

1.  Log in to Campus Connection:
Use your Campus Connection credentials to log in.

2. Access Navigator:

• In the top-right corner, click on the navigation icon [ ] and select Navigator.

3. Select Emergency Notification Update:

• Choose Emergency Notification Update from the menu.

4. Enter Contact Information:

• Enter the phone number and email address where you can be contacted most quickly in an emergency.

Note: Only one contact number (either home or cell) can be entered.

5. Choose Your Campus(es):

• Select the campus(es) you would like to receive notifications from.

6. Click Accept:

• Click Accept to save your changes.

Additional Notes:

• If you have any issues with the Emergency Notification System or if you need further assistance, refer to your local campus for support.

Financial Aid

Financial Aid Issues (Students)

• Refer the student to the Financial Aid Office for assistance with any financial aid-related issues.

Registration and Enrollment

This section provides guidance on the registration and enrollment processes for students and staff within the North Dakota University System (NDUS).

• New Students: Contact Admissions for assistance with enrollment and registration.
• Returning Students: Contact the Registrar's Office for registration-related inquiries.
• For Additional Assistance:

1. Agents can refer to the Help Desk contact list or campus contacts as needed to provide to users.

Changing Primary Campus or Primary Institution

• The system will automatically update the primary institution before the start of a new semester, following the completion of the previous term.
• Any issues with this process should be routed to NDUS - Help Desk Tier 2 for further assistance.

Delegated Access- Student

Use this section to guide students through the process of delegating their Campus Connection data to a proxy and designating an Authorized Payer in Nelnet. Please note that this process does not replace the FERPA form.

Note: If you would like your proxy to have the ability to call on your behalf regarding your account, you must also complete the FERPA form at your campus.

Adding a Proxy in Campus Connection

1. From your Student Homepage, Navigate to the Student Self-Service Tile

2. Within the Student Self-Service Tile, Navigate to Share My Information. From here, you can click ‘Delegate Access to a New Contact’.

3. Terms and Conditions page. Once you have read, either click ‘I Accept’ or ‘I Decline’.

4. Share My Information- Details- Here you will enter the Proxy’s Information and the pages you want the proxy to be able to view. Once you click ‘Save’, the student and proxy will receive an email.

Parent/Guardian Proxy Registration Process

This section outlines the registration process used to grant a Parent/Guardian access as a proxy after the student has completed their own account setup.

The system will then allow the parent or guardian to register and gain access to designated student information, as permitted by the student.

1. Have the user access their email and read the email they received.  This email will have an important link and security key that is needed for registration.

2. Click the link in your email, and you will be brought to a registration page.  This is where you will create an account if you haven’t already done so.  If you are an NDUS employee, please make sure to create a new account. Use “prxy.” at the beginning.

3. Proxy Terms and Conditions page.  Here is where you will enter the security key from your email, as well as the email address you received the email at.  To complete the process, click Save, log out, and log back in using the production Campus Connection Portal Log In page. (https://helpdesk.ndus.edu/)

4. Log in using our Production Link. 

5. From your NDUS Homepage, click on ‘Shared Information’.  *Agent tip:  If the user sees “Student Homepage” in the top left, please click it in order to change over to the “NDUS Homepage.”

6. You will see a list of students who have delegated their access to you.  Click on which one you want to view.

7. From here, you will see all the pages your student has delegated to you.

The ability to Pay Online is a separate account created by the student and is called “Authorized Payer”, see "Making Payments" section below.

Update Proxy in Campus Connection

1. From your Student Homepage, Navigate to the Student Self-Service Tile

2. Within the Student Self-Service Tile, Navigate to Share My Information.

3. Click on ‘Edit’.

4. Click which pages you would want you want the proxy to see or not see. Then click ‘Save’. Once you click Save, the student and proxy will receive an email.

Delete Proxy

1. From your Student Homepage, Navigate to the Student Self-Service Tile.

2. Within the Student Self-Service Tile, Navigate to Share My Information.

3. Click ‘Delete’. Once you click ‘Yes-Delete’, the student and proxy will get an email.

Tuition Payments

This section provides guidance on managing and making tuition payments. It outlines the steps for students to access their financial account, review billing statements, and process payments through Campus Connection or other payment systems.

Making Payments:

1. Access Campus Connection through the portal.

2. Select the Financial Account tile.

3. Click on "Pay Online Now" from the menu bar on the left.

4. Choose the campus you want to apply the payment to.

5. Click on "View & Pay Accounts" to proceed.

• If the caller encounters issues, they may need to disable pop-ups or use a different browser (e.g., switch to Chrome or Firefox) for the payment process to work properly.

Setting Up an Authorized User (Parent/Third Party) to Make Payments

1. Log in to Campus Connection:
Use your Campus Connection credentials to log in.

2. Access Financial Account:
Click on the Financial Account tile

3. Select Pay Online Now:
Click the Pay Online Now option.

4. Choose the Appropriate Institution:

• Click the box for the appropriate institution.
• You will be redirected to the QuikPAY payment page.

5. Select Authorized Payers:
Click on the Authorized Payers link.

6. Add a New Authorized Payer:
Select Add New.

7. Enter Authorized Payer’s Details:
Enter the name and email address of the Authorized Payer (e.g., parent or third party), then click Save.

Delete Authorized Payer

1. From your Student Homepage, navigate to the Financial Account tile

2. Within the Financial Account tile, click on ‘Pay Online Now’ and click on the Campus on which you want the Authorized Payer to pay.

3. Once you connect, on the left-hand navigation, click on ‘Authorized Payers’.

4. Next to the Authorized User you would like to delete, you should see an x. Click on that to delete.

5. After you have clicked Delete, you will get a warning message. If you are sure you want to delete, click Ok. The Authorized User will receive notice that their access has been removed.

Checking Payment History

1. Log in to Campus Connection:
Use your Campus Connection credentials to log in.

2. Access Financial Account:
Click on the Financial Account tile.

3. Select Pay Online Now:
Click the Pay Online Now option.

4. Choose the Appropriate Institution:

Click the box for the appropriate institution.

5. You will be redirected to the QuikPAY payment page

6. View Statements:
Click on Statements to view your payment history.

Questions About Fees or Billing

For any questions regarding fees or billing, refer to your local college business office.

Error Using Pay Online Now in Campus Connection:

Issue: When attempting to pay tuition within Campus Connection, you may receive an error after selecting 'Pay Online Now'.

Cause: We have migrated to a new tuition payment system that does not currently integrate with existing Authorized Payer accounts.

Solution: The student must set up a new Authorized User account for payment processing.

Troubleshooting:

Authorized User Login:
Authorized users must log in with the email address that the Authorized User account was created under, even if the email domain no longer exists (e.g., old NDUS domains).

Have the Student Log into Campus Connection:

Step 1: Log into the Campus Connection Portal.

Step 2: In the left-hand menu, click on Student Center.

Step 3: Under the Finance section, click Pay Online Now.

Step 4: On the next page, click on My Account and wait for the page to load.

Step 5: Choose Authorized Users from the menu at the top of the page and click on it.

Step 6: Answer the three questions in the Add An Authorized User box.

Step 7: Click Add User.

Step 8: Check the box for I Agree.

Step 9: Click Continue.

Authorized User Email:
The Authorized User will receive an email with login credentials.

If the Authorized User is Unable to Log In or is Asked for a PIN:

Have the student set up the Authorized User again to ensure proper access.

Course Management

This section provides guidance on how students and staff manage various aspects of course enrollment and academic records within the North Dakota University System (NDUS).

Dropping Courses

Withdrawal from All Courses:
Students who wish to withdraw from all courses in a current or future term must contact the Registrar’s Office and complete the Cancellation of Registration/Withdrawing to Zero Credits process.

Checking Grades

Navigate to View Grades:

From the portal within Campus Connection, click on Home Page > Academic Records View My Grades > Select Campus and Semester.

Wiley Plus

For issues related to WileyPLUS (such as access to media or online textbooks, including activation codes), please direct the student to their course instructor or the campus bookstore. These resources manage textbook access and purchasing support directly.

Transcripts

This section provides guidance for students on how to access and request their official transcripts from various institutions within the North Dakota University System (NDUS). It includes direct links to each institution’s transcript request page, allowing students to easily navigate the process and obtain their academic records.

School Transcript Pages

Bismarck State College (BSC):
Transcript Request

Dakota College at Bottineau (DCB):
Transcript Request

Dickinson State University (DSU):
Transcript Request

Lake Region State College (LRSC):
Transcript Request

Mayville State University (MaSU):
Transcript Request

Minot State University (MiSU):
Transcript Request

North Dakota State College of Science (NDSCS):
Transcript Request

North Dakota State University (NDSU):
Transcript Request

University of North Dakota (UND):
Transcript Request

Valley City State University (VCSU):
Transcript Request

Williston State College (WSC):
Transcript Request

Official Transcript Request

Transcripts via Parchment:
Transcripts are often processed through Parchment, a third-party service used by many institutions.

Campus Connection Link:
There should be a link within Campus Connection that directs the caller to the appropriate service for transcript requests.

Parchment Schools:
Some institutions use Parchment to handle transcript requests. For example: NDSU Official Transcript Request

Transcript Request Links:

NDSU: Transcript Request

UND: Transcript Request

LRSC: Transcript Request

NDSCS: Transcript Request

VCSU: Transcript Request

Parchment Account Requirements:
Parchment does not use Campus Connection usernames and passwords. Students must sign up for a Parchment account separately to request their transcripts.

When a user contacts IT support for transcript assistance, whether they are a first-time user or a returning user, refer to the chart below to determine the appropriate steps for navigation or support.

Transcript Type:	Proceed:
Continuing Education	If a Continuing Education user is unable to log into Campus Connection to obtain their transcript, refer the user to the UND Continuing Education department for assistance. O'Kelly Hall Room 300 221 Centennial Drive Stop 9021 Grand Forks, ND 58202-9021 P 701.777.0488 [e-mail]
Missing, Retired, or Disabled Accounts - Alumni/Former Students Needing Transcripts	Refer them to the Campus Website to order their official transcripts.

Unofficial Transcripts

1. Log in to Campus Connection:
Access Campus Connection using your credentials.

2. Navigate to Academic Records:
Click on the Academic Records tile.

3. Select Unofficial Transcript Request:
Click on Unofficial Transcript Request.

4. Select Your Institution:
If multiple NDUS institutions are listed, select North Dakota State University or the appropriate institution.

5. Choose the Transcript Type:
Select the type of transcript you prefer:

"Unoff PDF Transfer Details" – Long form, displays detailed information about transferred courses.

"Unoff PDF Transfer Summary" – Short form, displays a summary of transferred credits.

6. Submit the Request:
Click the Submit button and wait for the report results to appear.

7. Print the Transcript (if desired):
You can print the unofficial transcript once it appears.

Important Notes:

• The PDF transcript will open in a pop-up tab/window in your browser. You may need to temporarily allow pop-ups in your browser settings to access the transcript.
• If the student encounters any issues or has concerns, they should contact their local campus Registrar’s office for further assistance.
• Alumni who do not have access to transcripts in Campus Connection (typically those who attended before 2012) should be referred to a third-party site to obtain an official transcript.

Tax Documents

1098-T Access Instructions

1. Log into Campus Connection:
Have the student log into Campus Connection.

2. Navigate to Financial Account:

• Go to Financial Account and select View 1098-T.

3. Grant Consent for Online Access:

• First-time viewers must grant consent to receive the 1098-T form online.
• This consent will apply to future years as well.

4. Form Mailing:

• To have the form mailed, the student should contact the Registrar's Office.

5. Pop-Up Blockers:

• If necessary, have the student disable pop-up blockers, as the form will open in a new tab.

6. Select Tax Year:

• The student should select the appropriate tax year for the 1098-T form.

7. Unable to Find Form:

• If the student cannot locate their 1098-T form or needs it mailed, refer to the Registrar's Office for further assistance.

W-2 Access Instructions

W-2 Release Timing:

W-2s are released by each campus when they are ready, typically by the end of January.

To Obtain Your W-2:

1. Log in to Portal

• Access PeopleSoft HCM tile.

2. If You Have Not Opted in for Electronic W-2:

• Click on the Payroll Tile.
• Click on W-2/W-2c Consent.
• Check the box to agree to receive your W-2 electronically.
• Click Submit.

3. If You Have Opted in for Electronic W-2:

• Click on the Payroll Tile.
• Click on W-2/W-2c Forms tile.
• Click View Form to see your W-2.

4. To View Prior W-2s:

• Change the Tax Year at the top of the page to view W-2s from previous years.

If Instructions Do Not Match:

Check your school’s main webpage for additional instructions on how to find your W-2.

Student Housing/Parking

This section provides guidance for students regarding their housing and parking services within the North Dakota University System (NDUS).

Housing Access:

• Students may experience a processing delay before gaining access after enrollment.
• If access is delayed, refer the student to local campus support for further assistance.

Parking & Housing Inquiries:

• Ensure the student can log into Campus Connection successfully.
• All housing and parking-related questions should be directed to the local campus housing/parking office.

Faculty

This section outlines the support available for faculty using Campus Connection within the North Dakota University System (NDUS). It covers troubleshooting and assistance for faculty-related issues, such as access to the Faculty Center, entering grades, and resolving issues with missing courses or sections. Faculty members are guided on how to navigate the system, ensure their information is up to date, and properly manage their academic responsibilities.

Campus Connection Support for Departmental Users

Registration:
Agents should have users contact their Campus Access Control Officer (CACO) to register. Refer to the CACO List for contact details.

Missing Faculty Center

If an instructor cannot access their faculty role in Campus Connection, it may be due to role assignment or processing delays.

• Issue: If the Faculty Center is missing, refer the user to their local department secretary or Access Control Officer (CACO).
• Action: Resolve the ticket by making the proper referral to the Campus CACO. Refer to the CACO List for contact details.

Missing Course for Entering Grades

• Issue: If a course is missing for entering grades, refer the user to the local department secretary or Access Control Officer (CACO).
• Action: Resolve the ticket by making the proper referral to the Campus CACO. Refer to the CACO List for contact details.

Missing Information or Non-Functioning Sections

Issue: When information is missing or a section is not working properly:

• Check the student’s roles in Campus Connection. (See Checking Roles in Campus Connection).
• If the issue is student-related, refer them to the appropriate department (e.g., Registrar, Financial Aid, Admissions, Parking, etc.) at their local campus.

Name Changes (Including Changing the Name on File or Setting a Preferred Display Name)

Faculty and staff can update their preferred or display name themselves through HCM.

“Preferred/Display” first name using HR Employee Self-Service:

1. Log in to HCM 

2. Click the Navigation Icon at the top right corner, then Menu > Self Service > Personal Information > Name Change - Preferred

• Alternatively: Use the Search bar at the top middle and search for "Name Change - Preferred"

3. Enter your preferred first name and then click Save to finish

All Faculty/Staff:

• "Legal" Name and "Preferred Last" Name Changes -  refer to HR/Payroll Office.
  

W-2 Access for Employees

• Active Employees:
  Employees who need old W-2s or other related information must contact the HR/Payroll office at the institution where they were employed.
• HCM Access: (HRMS is HCM; some may refer to this when requesting access.)
  If you are no longer an active employee, HCM access is maintained until October of the year following your last employment. This access is provided for tax purposes. After this date, contact the HR/Payroll office at your previous workplace for access to old W-2s or other information.
• Questions About W-2:
  For any W-2 inquiries, please contact your local campus HR/Payroll office.

How to Access These Items:

1. Log in to HCM:
Use your credentials to log into HCM.

2. Click on the Compass Icon:
Click on the compass icon located in the upper-right corner.

3. Access Key Items:

• For Absence Balance: Time tile > Absence Benefits
• For Reported Time: Manager Self Service > Time Management > Approve Time and Exceptions > Reported Time
• For Absence Requests: Manager Self Service > Time Management > Approve Time and Exceptions > Absence Requests
• For Forecast Balance: Self Service > Time Reporting > View Time > Absence Balances

4. Add to Favorites:
You can add these links to your Favorites, Navbar, or Home Page by clicking the three dots and choosing your preferred destination.

Checking Roles

This section provides guidance on how to verify and manage user roles within the North Dakota University System (NDUS) for Campus Connection, HCM, and Financial Services. It outlines the steps for checking roles to ensure that users have the appropriate access to various systems and features. Whether troubleshooting login issues, missing access to resources, or verifying permissions, this section ensures that users can properly check and update their roles to maintain seamless access to the systems they need.

Unable to Log in or Access a Feature in Campus Connection, HCM, or Financials

If a caller is unable to log in or access a feature (or is not seeing certain tiles in the system), follow these steps to check their role in the appropriate system:

1. Check Roles in Campus Connection:
Verify the caller’s role in Campus Connection to ensure they have the necessary access.

2. Check Roles in HCM:
Check the caller’s role in HCM to confirm their access permissions.

3. Check Roles in Financial Services:
Review the caller’s role in Financial Services to verify their access to features.

Browser Troubleshooting for Campus Connection Issues

This section provides troubleshooting steps for resolving common browser-related issues that affect access to Campus Connection.

Before routing the issue, perform basic browser troubleshooting for Campus Connection issues:

1. Clear Cache:
Clear the browser’s cache, then close all open browser windows.

2. Reopen and Retry:
Reopen the browser and try accessing Campus Connection again.

3. In Internet Explorer (IE):
Uncheck the “Preserve Favorites” option in the browser settings.

4. Try a Different Browser:
If the issue persists, try accessing Campus Connection in a different browser.

 

Locked Account 

1. Agent servicing: Log in to Campus Connection. 

2. Use DUO verification

3. Enter a Passcode: 

• Click on "Enter a Passcode" and input the token number provided. 
• Click "Log In". 

4. Navigate to User Profiles: 

• Click on the "NavBar" (upper right corner). 
• Select "My Favorites". 
• Click on User Profiles under My Favorites. 

5. Search for the User: 

• Enter the Username or EMPLID in the search box and click 'Search'. 

6. Unlock the Account: 

• Uncheck the box labeled 'Account Locked Out?'. 
• Click 'Save'. 

Important Notes: 

• Do not modify any other fields on the form. 
• Do not touch or update any other fields. 
• If the account is retired, do not remove the check from the 'Account Locked Out?' box. 
• A new account will be created in IDM for retired accounts. 

Password Information: 

Note: After a password reset is performed, the user will need to log into NETIQ and change the provided password within 3 days. This process would only need to be done if Agent manually reset password; strongly remind that the password will expire after 72 hrs.

• If the user does not change the password within this time frame, the password set by CCS will fail to work for all systems, except for NETIQ, which will allow the user to change their password. 
• The user will receive an email each day notifying them to change their password.